Advanced Energy Launches Advanced Energy at Home to Provide Support to Homeowners

By Jonathan Susser | August 16, 2018

Advanced Energy is excited to announce the launch of Advanced Energy at Home, an easy way for homeowners to receive helpful information and advice on improving energy efficiency, comfort and indoor air quality in their homes. Offering free homeowner support is not new for Advanced Energy, but the website is, and it will house relevant resources and offer a way for North Carolinians to make smart decisions about their homes.

Advanced Energy has been providing homeowner guidance since 2004 at the request of Duke Energy, North Carolina’s Electric Cooperatives and Dominion Energy North Carolina, who wanted to ensure their customers had the best information on how to manage their energy costs, durability, comfort and indoor air quality.

Through this service, residents and business owners reach out to Advanced Energy for advice on a range of topics, including crawl spaces, HVAC systems and air quality/mold. An Advanced Energy subject matter expert then responds and points the customer in the direction of resources or contractors if necessary. Many questions can be answered in an initial telephone consultation followed by an email with additional recommendations.

Customers often learn about this opportunity in one of several ways. They may receive information directly from their utilities, read or hear about the offering from Advanced Energy magazine articles or trainings, or just come across Advanced Energy online. Now, they will have another way to access the company’s expertise.

Over the past few years, there had been an interest in developing a place to house relevant materials, and a website was the perfect tool. The new site focuses on topic areas that have been popular among homeowners, including crawl spaces, moisture and indoor air quality. After selecting a topic, visitors can either choose from a list of frequently asked questions or dive deeper into articles, reports and videos. They can also submit their own residential energy efficiency question that will be answered by one of Advanced Energy’s building science professionals or search for local home performance and HVAC contractors.

This new effort, and the homeowner guidance work more broadly, is a win for both utility customers and the utilities themselves. Customers learn from experts about ways to reduce their electric bill, improve comfort, etc. Utilities benefit from additional promotion of their energy efficiency programs and gain insight into customers’ needs and frequently asked questions.

Advanced Energy is excited to be able to share its knowledge and expertise through Advanced Energy at Home. Together, we can work to ensure that all North Carolinians’ homes are energy efficient, healthy, safe, durable and environmentally responsible.